Once items are delivered/sold, they cannot be returned. Due to local laws, particularly in the U.S., adult toys cannot be returned under any circumstances, regardless of whether they have been opened or used.
While we boast flexible return policies compared to other sex doll distributors worldwide, it’s imperative to note that once you place an order and make a deposit or full payment, the purchase is final.
- Incorrect Dolls: If you receive a doll that significantly differs from the factory pictures or website, kindly submit an unboxing video displaying the entire doll, including the body, head, shipping label, and outer package box. We will conduct an investigation with our factory and shipping carrier and organize a new replacement.
- Damaged Dolls: Upon receiving a package severely damaged, please file a claim with the shipping carrier. Depending on the extent of the damage, we will arrange for a new replacement. For minor damages, we will supply the necessary kits to aid in fixing the item.
- Missing Package: If the tracking number confirms delivery, but you have not received your package, promptly contact UPS/FedEx to file a claim. As a precautionary measure, we include adult signature service for most packages (exceptions may apply).